Customer Satisfaction
TEXAS~OnBoard strives to provide customer satisfaction for each item purchased.
Returns
Returns are ONLY accepted within two weeks (14 days) from our ship date.
Returns or Refused Delivery MUST be telephoned in to us for approval in order to receive a return authorization number. Without a return authorization number, we will refuse the returned package and have it sent back to the customer. The return authorization number MUST be clearly marked on the box. Again if not the package will be refused!!!
Items returned must be in salable condition.
Packaged appropriately
Shipped via UPS or Fed EX and fully insured.
If retail value is more than $100.00 the item(s) must be insured by the customer.
If returns are received in damaged condition, it is the customer's responsibility to file a claim & seek reimbursement from the shipping service.
No COD returns accepted.
A Restocking Fee of 25% off the total merchandise price will be applied to all return order over $50.00
The Customer is responsible for all shipping fees and insurance to return items to TEXAS~OnBoard
TEXAS~OnBoard does not refund original shipping charges on returned items
Returns or Refused Delivery MUST be telephoned in to us for approval in order to receive a return authorization number. Without a return authorization number, we will refuse the returned package and have it sent back to the customer. The return authorization number MUST be clearly marked on the box. Again if not the package will be refused!!!
Items returned must be in salable condition.
Packaged appropriately
Shipped via UPS or Fed EX and fully insured.
If retail value is more than $100.00 the item(s) must be insured by the customer.
If returns are received in damaged condition, it is the customer's responsibility to file a claim & seek reimbursement from the shipping service.
No COD returns accepted.
A Restocking Fee of 25% off the total merchandise price will be applied to all return order over $50.00
The Customer is responsible for all shipping fees and insurance to return items to TEXAS~OnBoard
TEXAS~OnBoard does not refund original shipping charges on returned items
GIFT CERTIFICATES
All gift certificates have no "cash value". Meaning that they can not be redeemed for cash. They can only be used for the purchase of our products on our web site.
All gift certificates are non transferable. Only the gift certificate recipient can use the gift certificate.
All gift certificates are non transferable. Only the gift certificate recipient can use the gift certificate.
